Terms and Delivery

Quality and Substitution

Cyril Cooke Florists reserve the right to make appropriate substitution with the best flowers available, whilst maintaining the full value of your order. Seasonal conditions and availability can affect the supply and cost of flowers, foliage and containers. Whilst substitution may be necessary the utmost care shall be taken to maintain the overall design of the arrangement.

Alcohol

All orders for liquor are facilitated and processed by Cyril Cooke Florists Pty Ltd, Liquor License No. 36066999. Cyril Cooke Florists promotes the responsible and legal consumption of Liquor. WARNING: Under the Liquor Control Reform Act 1998 it is an offence:

• to supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000)
• for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500).

Delivery Monday to Friday

We will deliver flowers and gifts to most areas within Australia. Generally All ‘Same Day Delivery’ orders must be received by 2.00 pm and will be delivered to business addresses by 5.00pm and residential by 6.30 pm, within specified delivery parameters, from Monday to Friday.

Some country and coastal areas are classified as restricted delivery areas. Deliveries to these locations may take up to 48 hours and a telephone number is required. Delivery to these areas may be possible, but limited on Saturdays, Sundays and Public Holidays, a Customer Services Representative will advise on delivery availability.If your delivery is urgent please call Cyril Cooke Florists on 1800 801 563.

Saturday & Sunday Deliveries

Orders for delivery on Saturday & Sunday MUST be received by 12.00 pm Friday. Any Orders after 12.00 pm on Friday will not be addressed until the following Monday. Cyril Cooke Florists can make no commitments for any Saturday & Sunday deliveries, due to limited delivery network resources on a Saturday & Sunday, each order received will be judged on delivery area and time, then a Customer Services Representative will advise whether delivery can be made and also advise on any additional surcharges that may apply. No weekend deliveries available to the following areas - Little River, Werribee, Hoppers Crossing, Tarneit, Point Cook, Wyndam Vale, Truganina, Laverton, Cocoroc, Manor Lakes, Mambourin, Anakie, Barrabool, Moorabool, Moriac, Gheringhap and outer areas.

Public Holidays

Please be advised that there is no delivery service on a public holiday

Returns & Refunds

If you have any concerns, please contact us within 48 hours of receiving your fresh flowers and talk to one of our friendly team on 03 5222 2244, we will do our utmost to rectify any issue.
Goods will not be refunded where there has been a change of mind or after a 48 hour period.

Any refunds for orders will be processed immediately and are credited back to the original credit card on which the order was purchased. It may take approximately 5-7 business days for this to show on your statement.

Security Policy

At Cyril Cooke Florists, we take the security of your personal information seriously. This policy outlines how we protect your data when you visit or make a purchase from our Shopify store.

1. Secure Transactions

Our store is hosted on Shopify, which provides a secure online e-commerce platform. All transactions are processed through encrypted connections using SSL (Secure Socket Layer) technology to protect your personal and payment details.

2. Payment Security

We do not store your credit card information. Payments are securely processed through trusted payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard).

3. Data Protection

We implement a variety of security measures to maintain the safety of your personal information, including:

• Secure servers and encrypted data storage
• Limited access to personal data
• Regular monitoring for vulnerabilities

4. Account Security

If you create an account on our site, you are responsible for maintaining the confidentiality of your login details. We recommend using strong passwords and not sharing your credentials.

5. Fraud Prevention

We actively monitor transactions for suspicious activity. Orders flagged as potentially fraudulent may be delayed or cancelled to protect both you and our business.

6. Third-Party Services

We may use trusted third-party apps and services within Shopify to enhance your experience (e.g., payment gateways, analytics, email marketing). These providers have their own security measures and privacy policies.

7. Cookies & Tracking

Our website uses cookies to improve functionality and user experience. These do not give us access to your computer or personal data beyond what you choose to share.

8. Updates to This Policy

We reserve the right to update this security policy at any time. Changes will be posted on this page.

When you have finished placing your orders you should also remember to log off the Cyril Cooke Florists website so that no one else can use your PC to place an order.

Copyright and Trademarks

This site includes registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorized, the use or misuse of any of these trademarks is strictly prohibited. This site is copyright and information on this site may only be used for personal and non-commercial use. Other use including photocopying or reproduction, transmission, display or performance in any way is strictly forbidden unless authorized by written consent from Cyril Cooke Florist.